Raffaella Sgroi- Car Mechanical Services
Raffaella Sgroi is the co-founder of Car Mechanical Services, a professional automotive repair service, offering specialized services for European cars and committed to training and community service. Raffaella was one of our impressive finalists for the 34th Annual Small Business Award.
Q: What brought Raffaella to Australia?
A: Raffaella Sgroi moved from Italy to Australia in 2002, seeking a better future. Raffaella's journey was driven by personal growth aspirations and the opportunity to create a new life for her family in a country known for its inclusivity and opportunities.
Q: What struggles did Raffaella face when looking for work in Australia?
A: On arrival, Raffaella faced significant language barriers. Her qualifications and experience from Italy were not initially recognized, pushing her into various fields to gain local experience and credibility. This diverse work background eventually paved the way for her to establish Car Mechanical Services (CMS) with her husband, Carmelo.
Q: How did Car Mechanical Services begin?
A: Raffaella and Carmelo, whilst juggling their roles as parents and caregivers began CMS from humble beginnings in a home garage. Financial challenges and an entrepreneurial spirit drove Raffaella and her husband to create a sustainable, award-winning mechanical service centre, known for its commitment to training and community service.
Q: What growth has the business experienced since its inception?
A: Starting as a humble home garage operation, CMS has expanded into a recognized leader in the automotive industry. Initially, the business began with Carmelo as the sole full-time technician, while Raffaella managed various responsibilities and handled paperwork. However, as demand grew, they expanded their team to include five qualified technicians, two apprentices, and three administrative staff members. CMS is now a reputable name in the automotive service industry, with a focus on sustainability and diversity.
Raffaella and Carmelo Sgroi pictured with Joseph Assaf AO, Founder and Chairman of the EBA
Q: What factors does Raffaella attribute to the success of the business?
A: Raffaella credits the success of CMS to hard work, resilience, and a deep understanding of her community's needs, aligning with Carmelo’s perspective on business success. Her commitment to providing opportunities for learning and growth within her industry has set CMS apart as a leader in sustainability and inclusivity.
Q: What advice would Raffaella give to anyone who would like to follow in her footsteps?
A: Raffaella's advice to aspiring entrepreneurs is to persevere through challenges and stay dedicated to their vision. Like Carmello, she believes in the importance of hard work and the power of resilience in overcoming obstacles, emphasizing that success is achievable with effort and determination.
“I’m extremely lucky to call Australia home I’m super grateful to have this opportunity”
- Raffaella Sgroi
